Family Support Specialist
Family Support Specialists provide information, referrals, training, peer mentoring, and problem-solving consultations for individuals and family members of children and youth with the full range of disabilities, and the professionals who serve them. Services are designed to increase their knowledge and skills in becoming effective self-advocates, and promoting improved outcomes. Training for professionals increases knowledge and skills for working effectively with families and individuals with disabilities and special health care needs. Family and Peer Support Specialists conduct outreach services for those who are culturally diverse, have limited English proficiency, and live in underserved areas. This full-time position is supervised by the Directors of Family Support and Education.
· Information, Intake, and Consultation. Assess the strengths and needs, identify issues, and determine priority status for immediate action. Highly responsive to open cases, problem resolution, and workflow in the Family Force database. Enter data on contacts and cases, demographic characteristics, document history and requests, types of issues, methods of support, and conduct follow-up calls.
· Training and Self-advocacy. Through consultation, training, and workshops assist with providing the knowledge, skills, and understanding of public programs, special education, problem-resolution, system navigation and access to various systems of care, evaluating options, understanding rights, filing appeals, using appropriate strategies for resolving conflict, collaborating with professionals, and IEP Partners who attend meetings and assist with self-advocacy.
· Peer mentoring. Provide direct assistance with Peer Support “matching”, an 8 week program of individual coaching tor parents to improve knowledge and skills and provide emotional support. Assist with screening, training, quality monitoring of progress, data collection, and evaluation. Provide self-advocacy and leadership activities.
· Current and Reliable Resources. Provide assistance in finding appropriate and high quality sources of information on disability issues, care providers, child care, meeting basic needs, early intervention, special education, youth transition, and locating community programs and services for appropriate referrals and follow-up.
· Training for professionals in special education, healthcare, and social services to improve knowledge on family and person-centered services, and effective communication and collaboration strategies for working with families and individuals.
· Develop opportunities and relationships with state agencies, schools, community organizations, professionals, hospitals, universities, and others to increase knowledge, collaboration, and stakeholder involvement.
The ideal candidate has a high level of knowledge and experience in meeting the needs of families of children with disabilities.
· Exceptional communication skills. Knowledge of principles of family and person-centered care, strength-based assessment, and collaboration with professionals. Understands and observes compliance with confidentiality requirements under FERPA and HIPAA.
· Highly skilled in guiding individuals through federal/state program eligibility, system navigation, care coordination, early intervention, special education, problem resolution, and other issues,
· Experience and skill in training and presentation; knowledge of adult learning techniques and practices.
· Ability to perform daily data entry, conduct evaluations, organize and maintain current information on resources, support groups, state agencies, community programs and services.
· Effective in maintaining working relationships with staff, volunteers, health and social service professionals, parent groups, key community and agency stakeholders.
· Productive and effective time management, flexibility in responding to a variety of work tasks. Proficiency with basic information technology. Available for travel, evening and weekend hours.
Preferred: Bachelor’s degree in special education, social work, or a related discipline; Bi-lingual in Spanish Resume: Att’n: Director, Family Support and Education, Fax: 602 242-4306 Email: email@example.com
Raising Special Kids is committed to diversity in the workplace. Qualified candidates are encouraged to apply.
This position is responsible for intake calls and referrals, front office functions, mail services, data entry, and general office reception duties for a nonprofit organization. The administrative assistant is a full time position and reports to the Office Manager.
· Responsible for front desk reception duties and incoming phone calls from 8 AM to 5 PM. The administrative assistant will manage incoming calls, referrals and inquiries made by email, and fax transmittals. Referrals will be processed by entering information into a database.
· Prepare and process daily mail services for onsite and offsite personnel.
· Update contact and address information for newsletter mailings and distribution lists.
· Handle conference room reservations for meetings and training needs.
· Ensure conference room, waiting area and work room are kept clean and organized.
· Assist with monitoring office supplies and report need to Office Manager.
· Support project and training management by preparing materials, copies and resources for onsite and offsite staff.
· Assist with activities for special events, mailings, and other projects.
· Excellent customer service skills are required. High level of sensitivity to the needs of families of children with disabilities. Appropriate language, grammar and writing skills.
· Strict compliance to confidentiality requirements.
· Highly proficient in office technology, communications equipment, and database use.
· Adaptable and willing to accept a variety of assignments and tasks.
· Creative in identifying methods to improve daily office operations.
· Ability to work cooperatively and effectively with others to achieve goals and tasks.
Resume: Att’n: Office Manager, Fax: 602 242-4306 Email: firstname.lastname@example.org
Raising Special Kids values diversity in the workplace- Qualified candidates are encouraged to apply.